If you have trouble logging in, the problem might lie in your operative system, your browser, your network, or your router.
Please check the following:
- You have the latest updates for your operative system: Windows or Mac.
- You are using the latest version of your web browser, e.g., Internet Explorer v.11, Google Chrome v.50, Firefox v.45, Safari v.9.
Should you still have difficulties logging in, please check with your IT department. It may be that you are being denied access because of a firewall at your organization. To confirm this, try logging in to you poster from another computer in another location and see if you are still having trouble.
If you’re having problems while trying to connect from home, you might have a slow internet connection that is making it difficult to access the template.
Should your problems continue, please contact us.