My text is not showing properly (or not all) in Preview

Everything looks fine on my template, but when I look at my iPoster in Preview, the text isn’t showing at all, or the formatting is wrong.

This is probably because there was some hidden “junk code” in the document you copied and pasted from and it is preventing your text from displaying as it should. To clean up the code, there are a number of different “fixes”. Here’s the easiest:
  1. In the template, drag your cursor over the texts that are not displaying to highlight them.
  2. Click on the “Remove Formatting” icon.                                                                                             
  3. Check Preview to see if the text is now displaying. If so, go back to your template and format it as you would like, using the formatting tools in the Content Box Toolbar.
If your text is still not displaying properly, try the following:
  1. If there are images in the textbox, start by deleting them. They are all saved in your Image Gallery, from which you can re-insert them once you’ve fixed the text.
  2. Copy the text. Then delete it from the Content Box.
  3. Paste the text back into the Content Box.
  4. Check Preview. If the text now displays, you can go back to your template editor, format it as you wish, and reinsert the images from your Image Gallery.
Still not looking right?? (You’ve got some really stubborn code hiding in there!) Please do this:
  1. Delete any images, as above.
  2. Copy the text and delete it from the Content Box.
  3. Click on the “Paste as Plain Text” icon in the upper left-hand corner of the Content Box Toolbar.
  4. Paste the text into the field that opens.
  5. Check Preview. If the text displays, proceed as above.
If this still doesn’t work (because you’ve got some really, really mean code blocking things) please do this:
  1. Delete any images as above.
  2. All computers come with a plain text editor, e.g., NotePad on Windows & TextEdit on Mac. Copy-paste all text onto one of those programs.
  3. Delete all texts from your Content Box.
  4. Then copy-paste back onto your iPoster.
  5. Check Preview. If the text displays, proceed as above.
If not, please contact support.